pka68 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pka68 ("pka68", "we", "us", "our"), the operator of the online casino and sports betting platform at pka68.net, collects, uses, stores, shares, and protects the personal data of users ("Player", "User", "you") who access or register on the pka68 platform.

pka68 operates under an international gaming licence and is committed to upholding the data protection standards required under that licence, including principles of data minimisation, purpose limitation, storage limitation, and data security. This Policy applies to all personal data collected through the pka68 website, mobile-optimised platform, live chat support, and any other digital touchpoint operated by pka68.

By registering on pka68 or continuing to use the platform after this Policy has been updated and notified to you, you acknowledge that you have read and understood this Policy. This Policy should be read together with the pka68 Terms & Conditions.

2. Data We Collect

2.1 Registration and Identity Data

When you create a pka68 account, we collect the following information:

• Full legal name (as per your CNIC or passport);
• Date of birth (to verify the 21+ age requirement);
• Residential address in Pakistan (city, district, province);
• Valid Pakistani mobile number;
• Email address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with our international gaming licence obligations and anti-money laundering (AML) requirements, pka68 collects documentary evidence including:

• Copy of a valid government-issued photo ID (CNIC or passport);
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days);
• Proof of payment method (screenshot of JazzCash or EasyPaisa wallet, bank statement showing account ownership);
• Selfie or live facial scan for biometric identity matching, where required.

2.3 Transaction and Financial Data

pka68 collects records of all financial activity on your account, including:

• Deposit amounts, dates, payment methods, and transaction reference numbers;
• Withdrawal requests, amounts, destination accounts (JazzCash number, EasyPaisa number, bank account details), and processing timestamps;
• Bonus credits, wagering activity, and promotional participation records;
• Account balance history.

2.4 Gaming and Betting Activity Data

We maintain detailed records of your gaming activity on pka68, including game sessions, bet amounts, outcomes, and sports markets wagered on. This data is used for account administration, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data

When you access pka68, our systems automatically collect:

• IP address and approximate geolocation;
• Device type, operating system, and browser type and version;
• Session timestamps (login time, session duration, logout time);
• Pages visited, features accessed, and clickstream data within the pka68 platform;
• Cookie identifiers (see Section 9).

2.6 Communications Data

We retain records of your communications with pka68, including live chat transcripts, support email exchanges, and feedback submissions. These records are used for quality assurance, dispute resolution, and training purposes.

3. How We Use Your Data

pka68 uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Registration data, KYC documents, contact details
Identity verification and age confirmation (21+)	CNIC/passport, date of birth, facial biometrics
Processing deposits and withdrawals in PKR	Transaction data, payment method details
Administering bonuses and promotions	Betting activity, transaction history, account status
Fraud prevention and AML compliance	Transaction data, IP data, KYC documents, device data
Responsible gaming monitoring and intervention	Gaming activity, session data, self-exclusion records
Customer support and dispute resolution	Communications data, account records, transaction data
Platform security and technical performance	Device data, IP data, session data, cookie data
Regulatory reporting and licensing compliance	KYC data, transaction records, gaming activity logs
Service communications (account alerts, policy updates)	Email address, mobile number

Where you have given explicit consent, pka68 may also send you promotional communications about new games, bonuses, and offers. You may withdraw marketing consent at any time through your account notification settings or by contacting pka68 support.

4. Legal Basis for Processing

pka68 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the pka68 Terms & Conditions, including account management, payment processing, and game administration;
• Legal Obligation: Processing required to comply with anti-money laundering regulations, gaming licence conditions, and other applicable laws — including mandatory KYC verification and transaction reporting;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving service quality, where those interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

pka68 shares personal data with carefully selected third-party service providers who assist in operating the platform. These include:

• Payment processors (JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank) — for the sole purpose of processing your deposits and withdrawals;
• Identity verification providers — for KYC document checking and biometric verification;
• Game software providers — who may receive anonymised session identifiers necessary to deliver game content;
• Cloud infrastructure providers — who host pka68 platform data under strict contractual data processing agreements;
• Fraud and AML screening services — who screen transactions and account activity against risk databases.

All third-party service providers are contractually bound to process your personal data only for the specific purposes for which it is shared, and to apply security standards no less stringent than those applied by pka68.

5.2 Regulatory and Law Enforcement Disclosure

pka68 may disclose personal data to regulatory authorities, gaming licence bodies, financial intelligence units, or law enforcement agencies where required by law, court order, or regulatory direction. pka68 will notify affected users of such disclosure where legally permitted to do so.

5.3 No Sale of Personal Data

pka68 does not sell, rent, exchange, or otherwise transfer your personal data to any third party for marketing, advertising, or commercial purposes. This applies without exception.

6. International Data Transfers

pka68 operates under an international gaming licence, and some of the third-party service providers we work with may be located outside Pakistan. Where personal data is transferred internationally, pka68 ensures that such transfers are governed by appropriate contractual safeguards, including standard contractual clauses or equivalent data transfer mechanisms, to ensure your data receives a level of protection consistent with this Policy.

By using the pka68 platform, you acknowledge that your personal data may be transferred to, stored in, and processed in countries outside Pakistan as described in this section.

7. Data Retention

pka68 retains personal data only for as long as necessary for the purposes for which it was collected, taking into account our legal and regulatory obligations. Our standard retention periods are as follows:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, as required under international AML regulations applicable to our gaming licence;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity logs: Retained for three (3) years from the date of the session;
• Customer support communications: Retained for two (2) years from the date of the interaction;
• Marketing consent records: Retained until consent is withdrawn, then deleted within thirty (30) days;
• Cookie data: Session cookies expire at the end of each browser session; persistent analytics cookies expire after twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pka68's internal data destruction procedures.

8. Security Measures

pka68 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit TLS encryption for all data in transit between your device and pka68 servers;
• AES-256 encryption for sensitive data at rest, including KYC documents and payment details;
• Two-factor authentication (2FA) available for all pka68 accounts;
• Role-based access controls ensuring pka68 staff access only the data necessary for their specific job functions;
• Regular security audits and penetration testing by independent security specialists;
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure;
• Secure data centres with physical access controls and environmental protections.

Despite these measures, no data transmission over the internet can be guaranteed to be completely secure. In the unlikely event of a data breach that affects your personal data, pka68 will notify affected players and relevant authorities in accordance with applicable notification obligations.

9. Cookies and Tracking Technologies

pka68 uses the following types of cookies and similar technologies on the platform:

• Essential cookies: Required for the platform to function correctly, including maintaining your logged-in session, storing your game preferences, and enabling secure transactions. These cannot be disabled without affecting platform functionality;
• Analytics cookies: Collect anonymised data about how players interact with the pka68 platform (pages visited, features used, session duration) to help us improve the user experience. No personally identifiable information is collected through analytics cookies;
• Preference cookies: Remember your language, display, and notification preferences so you do not need to re-enter them on each visit.

pka68 does not use advertising cookies, retargeting pixels, or any third-party tracking technologies that share your browsing behaviour with external marketing networks. You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the pka68 platform.

10. Your Data Protection Rights

As a pka68 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact pka68 support via live chat or at [email protected]. pka68 will respond to all data rights requests within ten (10) business days.

11. Children's Privacy and Underage Players

The pka68 platform is strictly intended for adults aged 21 years and over. pka68 does not knowingly collect personal data from persons under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately close the account, delete the associated personal data to the extent permitted by law, and where applicable report the incident to our licensing authority.

If you are a parent or guardian and believe your child has registered on pka68, please contact our support team immediately at [email protected]. We will investigate and take appropriate action within 24 hours.

12. Responsible Gaming and Data Use

pka68 uses gaming activity data, session frequency data, and deposit pattern data as part of our responsible gaming programme to identify players who may be at risk of problem gambling. Where such indicators are identified, pka68 may use your contact data to reach out with responsible gaming information, offer access to self-exclusion tools, or apply account restrictions in accordance with our Responsible Gaming Policy.

This processing is carried out in the interest of player welfare and is a condition of our international gaming licence. You may not opt out of responsible gaming monitoring while you hold an active pka68 account. Self-exclusion requests and responsible gaming tool settings are stored and enforced as part of your account data.

13. Amendments to This Policy

pka68 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. Material changes to this Policy will be communicated to registered players via email and/or a notification upon next login to the pka68 platform. The updated Policy, with its revised effective date, will be accessible at pka68.net/privacy-policy.

Your continued use of the pka68 platform after the effective date of an updated Policy constitutes your acknowledgement of the revised terms. If you do not accept the updated Policy, you should contact pka68 support to request account closure.

14. Contact and Data Enquiries

For all privacy-related enquiries, data subject rights requests, or complaints regarding the handling of your personal data by pka68, please contact us through the following channels:

• Live Chat: Available 24/7 inside your pka68 account dashboard — average response time under two minutes;
• Email: [email protected] — data rights requests acknowledged within two (2) business days and responded to within ten (10) business days;

pka68 support is available in both English and Urdu, around the clock, to assist players across Pakistan — from Karachi and Lahore to Faisalabad, Islamabad, Rawalpindi, and all other cities. We take data privacy seriously and every enquiry is handled with full confidentiality.